Privacy Policy

1. Who We Are

Ace Teachers is a professional development platform for educators in India, operated by Chie Media Pvt Ltd. In this policy, "Ace Teachers", "we", "us", or "our" refers to Chie Media Pvt Ltd and the Ace Teachers platform accessible at www.aceteachers.in.

If you have questions about this policy or how we handle your data, please contact us at info@aceteachers.in.

2. Information We Collect

We collect information you provide directly to us and information generated as you use our platform.

Information you provide:

• Account registration details: name, email address, mobile/WhatsApp number, school name, board affiliation, subjects and grades taught
• Profile information you choose to add, such as your role or years of experience
• Webinar registration details, including the webinars you select
• School leader enquiry forms: name, role, school name, work email, and phone number
• Communications you send us, including support requests or feedback

Information generated by your use of the platform:

• Course progress, completion status, and CPD hours logged
• Quiz and assessment results
• Certificates earned and download history
• Lesson kits generated via our AI tools
• Device type, browser, operating system, and IP address
• Pages visited, time spent, and features used within the platform

3. How We Use Your Information

We use the information we collect to:

• Create and manage your Ace Teachers account
• Deliver course content, track your CPD progress, and issue certificates
• Send webinar joining links via WhatsApp and email
• Personalise your learning recommendations based on your subject, grade level, and board
• Respond to your enquiries and provide customer support
• Send you updates about new courses, webinars, and platform features (you can opt out at any time)
• Improve our platform through aggregated, anonymised usage analysis
• Meet our legal obligations and enforce our Terms & Conditions

We will never use your data to make solely automated decisions that significantly affect you without your knowledge.

4. How We Share Your Information

We do not sell your personal information. We share data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who help us operate the platform (e.g. cloud hosting, email delivery, payment processing). They are contractually prohibited from using your data for any other purpose.
• School administrators: If your school has an institutional account, your CPD progress and certificate records may be visible to your school's designated administrator.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.

5. WhatsApp & Communication Preferences

By registering for a webinar or creating an account, you consent to receiving session joining links and account-related communications via WhatsApp and email. You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email or by contacting us directly. Transactional messages (such as joining links you have requested) are not subject to opt-out.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will remove your personal data, except where we are required to retain it for legal or regulatory reasons. Anonymised, aggregated data may be retained indefinitely for analytical purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated personal data
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Data portability: receive a copy of your data in a structured, machine-readable format

To exercise any of these rights, please email us at info@aceteachers.in. We will respond within 30 days.

8. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used. We do not use advertising or cross-site tracking cookies.

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality (for example, you may need to log in each time you visit).

9. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure data storage, and access controls that limit who within our team can access personal information. No method of transmission over the internet is 100% secure; we encourage you to use a strong, unique password for your account.

10. Children's Privacy

Ace Teachers is designed for professional educators and is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has registered, please contact us immediately at info@aceteachers.in.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or via an in-platform notice at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

• Email: info@aceteachers.in
• Website: www.aceteachers.in